Tesco Customer account

Customer: Bye now. And thanks for that. Sorry. In my example the employee stays calm, even when the customer gets angry and mad. But they come to solution and work things out. What are Tesco's procedures when they are dealing with complaints?

Development of business

All businesses regardless how big or small must set themselves aims and objectives. Without them, the business may go bankrupt in a very short period of time. Tesco have been setting themselves objectives for many many years, which is why they are the no. 1 retailer for groceries. An aim is generally known as expressing what a business sets out to do in the long term. An objective is a goal that the business hopes to achieve. People often get these terms confused with each other. Objectives are given great consideration and are set between everyone involved within Tesco.